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Your aq123 account runs on Nagad, Rocket, and Upay — the local wallet rails that move money between your wallet and your balance without switching apps. Availability depends on your local law and eligible region; open the account area to see the payment options and verification steps shown there.
When you are ready to add funds, the deposit counter is inside your signed-in account area. We have connected Nagad, Rocket, and Upay as the local wallet rails, so you pick the one already on your phone. Enter the amount that matches what you want to move, confirm the transfer on your wallet app, and the balance updates in your account once the wallet confirms the transaction. Follow the fields and minimum amounts shown on the deposit screen — those figures are the ones that apply to your account at the time you deposit.
Log in and navigate to the banking section of your account. The deposit option is listed there alongside your current balance.
Select Nagad, Rocket, or Upay from the payment options shown. Only the methods available for your account region will appear.
Type the amount within the limits shown on screen, then complete the transfer inside your wallet app using the details provided.
Once your wallet confirms the transfer, your aq123 balance reflects the deposit. If it does not update, keep the wallet receipt and contact support.
Withdrawals move your aq123 balance back to the Nagad, Rocket, or Upay wallet you used when you deposited. Open the withdrawal section inside your account, choose the wallet, and enter the amount you want to move out. The screen will show the fields and any conditions that apply to your account at that point — follow those exactly rather than assuming a fixed process. Identity verification may be required before a withdrawal is processed; the account area will prompt you if that step is needed. Keep the withdrawal reference shown on screen so you can cross-check it against your wallet statement. We do not publish fixed payout timelines because processing depends on the wallet network at the time of the request.
From your signed-in account, go to the banking area and select the withdrawal option. Your available balance is shown there.
Choose Nagad, Rocket, or Upay. The wallet you select should match the one registered to your account to avoid delays.
Type the withdrawal amount within the limits displayed. Confirm the request and note the reference code shown on the confirmation screen.
If your account requires identity confirmation before releasing funds, follow the prompts shown. Contact support if the step is unclear.
Before certain account actions are available — including larger withdrawals or wallet changes — aq123 may ask you to complete an account verification step. The fields and documents required are shown directly inside your account area; we do not publish a fixed document list here because the requirements depend on your account status at the time. When a verification prompt appears, follow only the instructions shown on that screen. Do not send documents through chat or email unless the account screen explicitly directs you to do so. If a step is unclear, the support routes listed in your account are the right place to ask — the team can confirm exactly what is needed for your specific account without you having to guess.
Verification steps appear inside your account when they are required. The screen lists exactly which fields to complete; work through them in order.
If a document upload is needed, use the file input shown in your account area. Do not send files through any other channel unless the screen says to.
After submitting, the account area shows the current status of your verification. Refresh the page if the status has not updated after a reasonable wait.
If the verification screen shows an error or an unexpected field, reach out through the support route in your account rather than repeating the submission.
We have connected the local wallet networks that Bangladesh account holders already use day to day. Each method below is available inside the deposit and withdrawal screens of your account, subject to your region and account status.
Deposit and withdraw using your Nagad mobile wallet. Select Nagad in the banking section and follow the transfer steps shown.
Rocket is available as both a deposit and withdrawal route. Use the account number linked to your Rocket wallet when prompted.
Upay connects directly through the payment screen. Choose Upay, enter the amount, and confirm through your Upay app.
Every deposit and withdrawal on aq123 generates a reference that appears in both your wallet statement and your account transaction history. Keeping these in sync means you can resolve any mismatch quickly without waiting on support. The account history screen shows the status of each transaction alongside the reference code — use that code when you contact support so the team can locate the record immediately.
Each transaction produces a unique reference. Copy it from the confirmation screen and keep it alongside your wallet receipt so both sides of the record are in one place.
Your account history uses status labels — pending, completed, or flagged — to show where each transaction stands. A pending status means the wallet network has not yet confirmed the transfer.
The transaction history inside your account lists every deposit and withdrawal in date order. Filter by date range if you are looking for a specific transfer from an earlier session.
Save the wallet confirmation message and the aq123 reference code for every transaction. If a discrepancy appears, these two pieces together are what support needs to investigate.
Your account security on aq123 starts with the steps you take on your own device and continues through the verification checks we run on our side. We surface the support routes early so you always have a direct path to the team if something looks wrong.
Always access your account through aq123. Bookmark the address and verify it in your browser bar before entering your login details to avoid phishing pages that copy the site layout.
We match the wallet details on your account to the ones you use for deposits and withdrawals. If the names do not align, the transaction may be held until the account area verification step is completed.
Only withdraw to a wallet registered in your own name. Sending funds to a third-party wallet is outside our account terms and may result in the transaction being reviewed before it is released.
The support path is listed inside your signed-in account. If a transaction looks wrong or a verification step is not clearing, use that route rather than waiting — the team can check the record directly.
These are the questions we hear most often about deposits, withdrawals, and account verification. If your question is not here, the support route inside your account is the fastest way to get a specific answer.
Nagad, Rocket, and Upay are the local wallet options connected to aq123 banking. The deposit screen inside your account shows which of these are active for your region and account status at the time you deposit.
Your account balance updates once the wallet network confirms the transfer. If the balance has not changed after the wallet shows a completed status, copy the wallet reference and contact support through your account.
The withdrawal screen shows any steps required for your account before funds are released. This may include an identity check. Follow the prompts shown there; the support team can clarify any step that is unclear.
Withdrawals should go to the wallet registered to your account. Sending to a different wallet may trigger a review. Check the withdrawal screen for the wallet options available to your account before submitting.
Keep the wallet confirmation message and the reference code from the aq123 confirmation screen. Open the transaction history in your account to check the status label, then contact support with both references if the issue persists.
Your full transaction history is inside the banking section of your signed-in account. Each entry shows the date, amount, payment method, and current status. Filter by date range to locate a specific deposit or withdrawal quickly.