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aq123 collects the questions we hear most often — about accounts, wallet deposits through Nagad, Rocket and Upay, game access, and how to reach our support team — and answers them directly here so you spend less time searching and more time in the lobby.
This page covers the questions that come up repeatedly across account setup, payment deposits, game browsing, and support contact. Each answer points you to the exact place in your account or the specific step to follow — no vague directions.
Four structural facts about what aq123 surfaces across the FAQ — drawn from the lobby categories, device access paths, language support, and published contact routes available on the site.
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Every support channel listed here is one you can find published directly on the aq123 site. We surface these routes early because a question about a Nagad deposit or a game loading issue should not require you to hunt through multiple pages. Check the contact section of your account for the current active channels.
The live chat widget appears at the bottom of every page once you are logged in. Use it to ask about a pending Rocket payment, a game access issue, or anything else your account screen does not immediately clarify. Response speed depends on queue volume.
Send a detailed message to the support email address shown in the contact section of your account. Include your registered mobile number and the transaction reference if your question is about a Nagad or Upay deposit so the team can locate the record quickly.
The on-site help centre organises common topics by category — payments, account verification, game rules, and withdrawal steps. Check there first; many questions about Rocket wallet top-ups and game lobby navigation are already answered without needing to open a ticket.
The answers on this page reflect what we can verify from the platform's own account flow, published support routes, and the payment rails we have configured. We do not invent figures, timings, or promises we cannot back. Where a detail depends on your local law or eligible region, we say so.
Every account step described in these FAQ answers — registration, login, wallet linking, and transaction review — maps to what you actually see on screen in your aq123 account. We describe the flow as it is built, not as a general industry template.
We name only the payment wallets we have configured: Nagad, Rocket, and Upay. We do not imply or name wallets that are not verified on the platform. If a wallet is not in that list, the FAQ will not mention it as an available option.
When a FAQ answer touches on game studios, we refer only to the studios whose content is available in the lobby: PlayStar, Spadegaming, Microgaming, Pragmatic Play, and JDB. We do not attribute specific game titles to a studio unless that mapping is explicitly confirmed.
Access to games, payment methods, and account features depends on your local law and the eligible regions the platform serves. Where a FAQ answer is region-sensitive, it states that condition so you have an accurate picture rather than a blanket promise.
Each of the three supported payment wallets works through the same deposit flow in your account, but the details shown on-screen — minimum amounts, reference fields, and confirmation steps — vary by wallet. This comparison gives you a side-by-side read so you pick the wallet that matches how you already manage mobile money.
Nagad deposits follow the wallet-to-wallet transfer path. Enter the amount shown in your account deposit screen, complete the Nagad app transfer using the reference number provided, and the transaction record updates once the network confirms it.
Rocket operates through Dutch-Bangla Bank's mobile service. The deposit screen in your account shows the Rocket number to send to. Keep the transaction ID that Rocket generates — if a delay occurs, that ID is what support needs to trace the transfer.
Upay transfers follow a similar reference-code pattern. The account deposit page displays the exact Upay number and the reference to include. Do not skip the reference field — deposits sent without it take longer to match to your account automatically.
Regardless of which wallet you use, the transaction history inside your account logs each deposit with a timestamp and status. If a deposit shows pending for longer than the screen indicates as normal, use live chat or email with the transaction reference ready.
The FAQ gets questions about lobby navigation almost as often as payment questions. These four points explain what you will find in the catalog and how the sections are structured — useful context before you head into the lobby for the first time or after a long break.
The lobby organises games by category — slots, live casino, table games, crash games, and sports betting including cricket. You do not need to know a specific title to start browsing; pick the category that matches your mood and the relevant titles load in that section.
If you prefer to browse by studio, the lobby filter lets you narrow to content from PlayStar, Spadegaming, Microgaming, Pragmatic Play, or JDB individually. That is useful when you already know which studio's live tables or slot rooms you want to explore without scrolling the full catalog.
The full lobby loads through your mobile browser without requiring a separate download. The category rail and studio filter are both accessible on mobile, so you can switch between Cricket Live Lines in the sportsbook and a live dealer table without leaving the browser session.
RTP figures are displayed only where the game or the supplying studio exposes that data in the lobby. We do not publish invented percentages. If no figure appears on a game tile, it means the studio has not provided that disclosure for that title.
These are the questions we receive most often through live chat and email. Each answer is specific to how aq123 works — the account steps you see on screen, the wallets configured on the platform, and the support routes published in the help centre. If your question is not covered here, open a live chat from your account page.
Open the deposit section inside your account, select Nagad as the method, and note the wallet number and reference code shown on screen. Complete the transfer from your Nagad app using those exact details. Your account transaction log will reflect the deposit once Nagad confirms the transfer on their network.
Check the transaction history in your account first; the status updates once the Rocket network confirms receipt. If it remains pending beyond what the screen indicates as normal, open live chat or send an email to support with your Rocket transaction ID. That reference is what the team uses to trace it.
Some catalog sections are visible before login, but placing bets and accessing live casino tables requires a logged-in account. The category rail — slots, live casino, crash games, table games, and sports betting — is structured so you can see what is available and then open your account to start playing.
RTP is displayed on the game tile or inside the game details panel only where the supplying studio — such as Pragmatic Play, Microgaming, or Spadegaming — provides that data. If no percentage appears on a title, the studio has not made it available for that game. We do not publish estimated or invented figures.
The studio filter sits at the top of the lobby catalog. Select a studio name — PlayStar, JDB, Spadegaming, Microgaming, or Pragmatic Play — and the catalog refreshes to show only that studio's available titles. You can clear the filter at any time to return to the full category view.
Use the password reset option on the login page, which sends a reset link to your registered mobile number or email. If the reset does not arrive within a few minutes, check that the number or email you entered matches what is registered on your account, then try again or contact support via live chat.
Yes. The full lobby, including live casino tables, slot rooms, and the sportsbook with cricket categories, loads through your mobile browser. No separate download is required. The layout adapts to your screen size, and the payment section — including Nagad, Rocket, and Upay — works the same way in the browser.