aq123 Privacy Policy: How We Handle Your Information
At aq123, your account data belongs to you — we collect only what we need to run your wallet, process transactions through Nagad, Rocket and Upay, and keep your account secure. This policy sets out exactly what we collect, why we collect it, and what you can do about it. Access and use of this platform depends on your local law and eligible regions.
Account Data Protection
Nagad, Rocket & Upay Transactions
Your Right to Review & Correct
Mobile Access Covered
POLICY POSTURE
What This Privacy Policy Covers and How It Applies
This policy applies to every interaction you have with aq123 — from the moment you open an account to each session you start on mobile or desktop. We collect the information you provide during registration, the transaction records generated when you move funds through Nagad, Rocket or Upay, and the device and session data your browser sends automatically. We use that data to operate your account, process wallet movements, respond to support requests, and keep the platform running securely. We do not sell your personal information to third parties. We share data only where it is necessary to process a payment through a named rail, respond to a lawful request, or protect the integrity of the platform. Retention periods follow the requirements of applicable law in the regions where this service is available. If you access aq123 from a jurisdiction where online gaming or related services are restricted, your eligibility and the lawfulness of your use depend entirely on your local law. We cannot make that determination for you, and nothing in this policy constitutes legal advice about your local situation. Where local data-protection law grants you specific rights over your personal information, those rights apply to the data we hold about your account.
Nagad Transactions
Payment records for Nagad transfers are retained as required by applicable financial regulations. You can view your transaction history inside your signed-in account area at any time. Queries about a specific transaction can be raised through our published support routes.
Rocket Payments
When you use Rocket to fund or withdraw from your account wallet, we log the transaction reference, amount and timestamp. These records are accessible in your account history and can be reviewed or queried by contacting our support team directly.
Upay Records
Upay transaction data is handled the same way as other wallet rails — stored securely, visible in your account, and available for correction requests if you believe a record is inaccurate. Raise a correction request through the support channel shown in your account.
Account Session Data
We collect device type, browser version and session timestamps to detect unusual access patterns and protect your account. This data is not used for advertising profiling and is not shared with game studios or content providers.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
Understanding the boundaries of this policy helps you know exactly what aq123 is responsible for and where you may need to look elsewhere for answers about your data.
Account Access & Registration
This policy fully covers the personal data you submit when opening an account, verifying your identity, and managing your profile. That includes your contact details, wallet preferences and any documents you upload during account verification.
Wallet Transactions
All payment activity processed through Nagad, Rocket and Upay on this platform falls within this policy. The payment providers themselves operate under their own privacy terms, which govern how they handle data on their side of the transaction.
Site Content & Game Lobbies
Your browsing behaviour within the aq123 lobby — which categories you open, how long you spend on a page — is covered by this policy as session data. Game studios such as Pragmatic Play or Spadegaming do not receive your personal account data through the lobby.
Third-Party Services
Links to external sites, third-party authentication tools, or services outside the aq123 domain are not covered by this policy. Once you leave our platform, the privacy practices of the destination site apply and we have no control over them.
YOUR ACCOUNT RIGHTS
Practical Steps to Review, Correct or Query Your Data
You have real, actionable rights over the information aq123 holds about you. The most direct route is your signed-in account area: your transaction history, registered contact details and wallet records are all visible there without needing to contact anyone. If you spot an error — a wrong email address, an incorrectly logged transaction, or outdated contact information — you can update most fields directly in account settings. For records you cannot edit yourself, a correction request sent through our support channel is the right path. We will acknowledge your request and tell you what we can and cannot change, and why. If you want to know exactly what personal data we hold about you, you can submit a data access request through the same support route. We aim to respond within the timeframe required by applicable law in your region. Closing your account does not automatically erase all records — some data must be retained for legal and financial compliance — but we will explain what is kept and for how long when you make that request.
Review Your Records
Open the account area after signing in to see your transaction history, registered details and session log. Most of your personal data is visible here without needing to raise a support request.
Correct Account Details
Update your contact information and wallet preferences directly in account settings. For records you cannot edit yourself — such as a logged transaction reference — submit a correction request through our support channel.
Submit a Data Request
To ask what personal data we hold about you, or to request deletion where permitted by law, contact our support team through the published route in your account. We will respond within the timeframe required by applicable law.
Raise a Privacy Question
If you are unsure whether a particular piece of data is covered by this policy, or if you believe your data has been handled incorrectly, reach out through the support routes listed on this page. We will give you a clear answer.
CONTACT ROUTES
How to Reach Us About This Privacy Policy
If you have a question about this policy, a correction to request, or a concern about how your data has been handled, use the routes below. We do not publish response-time commitments we cannot verify, but every request is logged and handled in the order it is received.
Live Chat
Open the chat widget from any page while signed in to reach our support team directly. This is the fastest route for account-specific privacy questions or correction requests.
Email Support
Send your privacy query or data request to the support email address listed in your account settings. Include your registered account identifier so we can locate your records without asking for sensitive details in reply.
Help Centre
The Help Centre in your account area contains published answers to common privacy questions, including how to submit a data access request and what to expect in response.
DATA HANDLING STANDARDS
How aq123 Manages Data, Cookies and Account Security
We apply consistent data-handling practices across every part of the platform — from the lobby to your wallet — so you can understand what we do with your information without having to read between the lines.
Cookies and Session Tracking
We use cookies to keep you signed in, remember your lobby preferences, and detect unusual session activity. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the platform functions on your device.
Account Security Measures
Your account is protected by password authentication and session monitoring. If we detect a sign-in from an unfamiliar device or location, we may prompt additional verification. You can review active sessions in your account security settings.
Data Retention
We keep your account and transaction data for as long as your account is active and for the period required by applicable financial and legal obligations after closure. We do not retain data beyond what is necessary for those purposes.
Requesting Changes
To update data we hold that you cannot change yourself, or to request deletion where your local law permits it, contact support through the routes on this page. We will confirm what action we can take and the applicable timeframe.
PRIVACY QUESTIONS
Answers to Common Privacy Policy Questions
These are the questions we hear most often about how aq123 handles personal data. If your question is not here, reach out through the support routes listed above.
What personal data does aq123 collect when I open an account?
We collect the details you enter during registration — your contact information, chosen payment method and any identity documents required for account verification. We also log device and session data automatically when you sign in or browse the lobby.
How are my Nagad, Rocket and Upay transaction records stored?
Each wallet transaction generates a record that includes the reference number, amount and timestamp. These records are stored securely and are visible in your signed-in account area. They are retained for the period required by applicable financial regulations.
Can I see all the data aq123 holds about me?
Yes. Most of your data is visible directly in your account area after signing in. For a full data access request covering records not shown there, contact our support team through the published route. We will respond within the timeframe required by applicable law in your region.
How do I correct an error in my account data?
Update contact details and wallet preferences directly in account settings. For records you cannot edit yourself — such as a transaction log entry — submit a correction request through our support channel with your account identifier and the specific record in question.
Does aq123 share my data with game studios like Pragmatic Play or Spadegaming?
No. Game studios provide content to the lobby but do not receive your personal account data. We share data only where necessary to process a payment through a named rail, comply with a lawful request, or protect platform integrity.
What happens to my data if I close my account?
Closing your account stops new data from being collected, but some records must be retained for legal and financial compliance. When you submit a closure request, we will explain which data is kept, for how long, and under what legal basis — so you have a clear picture before you confirm.
Live / Casino