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These terms set out how your aq123 account works — what you can do, what we expect from you, and how we handle your access to the platform. Access to aq123 and its features depends on your local law and eligible region, so read these terms before you start.
By opening an account with us, you confirm that you have read and accepted these terms in full. They govern every session you start, every transaction you initiate through Nagad, Rocket or Upay, and every request you send to our support team. We may update these terms when our services change or when regulatory requirements shift; we will post the revised version on this page and the updated date will reflect that change. Continuing to use your account after an update means you accept the revised terms. If you do not agree with any part, the correct step is to stop using your account and contact support to request closure. These terms do not override any applicable local law in Bangladesh — where local law sets a stricter standard, that standard applies. Availability of any feature, including wallet deposits via Nagad, Rocket or Upay, depends on your local law and the eligible region confirmed at account registration. We do not extend access to regions where local law prohibits it, and we are not in a position to advise on your personal legal position.
These terms apply to your registered account and every interaction you have on the platform. Understanding what falls inside and outside the scope of this policy helps you navigate account decisions clearly.
Your login credentials, session activity and account status are all governed by these terms. We set the conditions for account suspension, reactivation and closure, and you can find the relevant steps inside your account settings at any time.
Deposits and withdrawals processed through Nagad, Rocket and Upay fall within scope. The limits, verification requirements and processing steps shown in your account wallet at the time of the transaction form part of this agreement.
Game content supplied by studios on the platform — including titles from PlayStar, Spadegaming, Microgaming, Pragmatic Play and JDB — is covered by these terms regarding fair use. You may not reproduce, copy or redistribute any platform content without written permission.
Payment processors, mobile wallet providers and any external service linked from our platform operate under their own terms. We are not responsible for the policies of those third parties, and these terms do not extend to their systems or practices.
Your account gives you several concrete options when it comes to managing how your information is held and how your activity is recorded. You can review your transaction history directly inside the wallet section — every deposit and withdrawal processed through Nagad, Rocket or Upay is logged there with a timestamp and status. If you notice an error in your registered details, the account settings page has fields you can update; for changes that require identity verification, you will be prompted with the specific documents needed at that step. Where you believe a term has been applied incorrectly to your account — for example a transaction that was declined or a session that was interrupted — you have the right to raise a formal question with our support team. We aim to respond through the published contact routes and will provide a written explanation. You can also request a full account closure in writing; we process that through the same support path.
Open the wallet section of your account to see a full log of deposits and withdrawals. Each entry includes the payment method used — Nagad, Rocket or Upay — along with the date, amount and current status.
Use the account settings page to update contact details or registered information. Fields that affect identity verification will prompt you to supply supporting documents before the change is saved.
If you believe a term has been applied in a way that does not match what is written here, contact our support team and reference the specific clause. We will provide a written response through the same channel you used to contact us.
Send a written closure request through the support routes listed on this page. We will confirm receipt and complete the process in line with the steps shown in your account at that time.
If you have a question about how a term applies to your account, or if you need to raise a dispute, use the contact routes below. We do not publish support hours or response-time commitments we cannot consistently keep, but every message sent through these routes is logged and receives a written reply.
Open the live chat widget from any page on the platform. Describe your query and reference the relevant section of these terms so the support agent can give you a precise answer rather than a general one.
Send your query to the support email address published in the account help section. Include your registered account details and a clear description of the issue so we can locate the relevant transaction or account record without delay.
The help centre in your account lists published answers to common terms questions, including wallet use through Nagad and Rocket, account verification steps and closure requests. Check here first for a faster resolution path.
These terms are backed by practical account controls you can verify yourself. Here is how we handle the areas that matter most.
We collect only the information needed to operate your wallet, process transactions through Nagad, Rocket or Upay, and respond to support requests. We do not sell your personal data to third parties, and retention periods are set by our internal policy and applicable local law.
The platform uses cookies to keep your session active and to remember preferences such as your language setting. You can adjust cookie behaviour in your browser settings. Disabling all cookies may affect account login and wallet functionality.
Your account is protected by the login credentials you set at registration. We recommend using a unique password you do not use elsewhere. If you suspect unauthorised access, contact support immediately using the live chat or email route so we can act on the account record without delay.
If you want to request a correction to how your data is held, or if you disagree with how a clause has been applied, send a written request through the email support route. We will confirm receipt, locate the relevant record and respond with the outcome in writing.
These are the questions we receive most often about how these terms apply to accounts registered in Bangladesh. If your question is not listed here, contact support directly.
Yes. Any deposit or withdrawal you process through Nagad, Rocket or Upay is covered by these terms. The specific limits and verification steps are shown in your account wallet at the time of the transaction, and those displayed conditions form part of this agreement.
We post the revised version on this page with an updated date. Continuing to use your account after that date means you accept the changes. If you do not agree, contact support to request account closure before your next session or transaction.
Access depends on your local law and eligible region confirmed at registration. We do not extend platform access where local law prohibits it. Check your own legal position before opening or continuing to use an account.
Go to account settings and update the relevant field. Changes that affect identity verification will prompt you to supply supporting documents. If the field is locked and you cannot update it yourself, contact support via live chat or email with the correction request.
Contact support through live chat or the published email address. Reference the specific clause you believe was applied incorrectly and include your transaction or session details. We will provide a written response through the same channel you used.
Game content from studios available on the platform — including PlayStar, Spadegaming, Microgaming, Pragmatic Play and JDB — is subject to our fair-use rules set out in the site content section of these terms. You may not copy or redistribute any of that content without written permission.